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HOURS OF OPERATION:
9am-5:30pm Arizona Time
Contact Information:
Toll Free: 1-888-886-6245
This address is our mail order facility only, it is not a store open to the general public.
NOTE: THIS ADDRESS IS NOT FOR RETURNS. (Scroll down on page for return info.)
Mobileation, Inc.
3655 W. Anthem Way, Suite A-109 #171
Anthem, AZ 85086
Toll Free: 1-888-886-6245
Phone: 928-567-1228
Fax: 928-567-1232
Email: service@mobileation.com |
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Terms and Conditions
• Prices are subject to change without notice.
• Shipping & Handling charges are non-refundable & customer pays return freight.
• Return within 30 days of purchase date in Original Condition & Packaging with the EXCEPTION OF Little Tikes, Radio Flyer, Razor, Bladez,
Sportsstuff, Ertl & All Gas Powered Vehicles)
• Arizona State deliveries will be charged sales tax.
• We are unable to ship to a PO Box or an APO address.
• International: With the exception of our Luxury Cars, we can not ship international at this time. We CAN however ship to a freight forwarder of
your choice.
• Mobileation is not the manufacturer of any of the items found within the Mobileaton site and assumes no liability for incidents of personal injury. |
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Shipping Information
General delivery time is within 10 business days. Most items ship via UPS or Fed Ex. We do utilize freight forwarders for larger items. Typically Freight companies contact you to set up a delivery time convenient for you. NOTE: OVERSIZED FREIGHT DELIVERY IS CURB SIDE ONLY. Drivers can charge a fee if you require them to bring the item onto your property.
Tracking info: Sent via e-mail within 4 business days for non-freight orders and 4-10 business days for freight orders. We appreciate your patience.
Damaged items: If your item should get damaged in shipping, please contact us immediately (same day if possible 888-886-6245). Do not use the merchandise and the original carton and packaging must be kept for inspection by the shipping company.
How much is shipping?
Shipping is included on most items within the Contiguous 48 States.
What if I need to return my order?(Some items are non-returnable, see paragraph below.)
You may return an item in its ORIGINAL CONDITION & PACKAGING (UN-USED) for a credit within 30 days of the purchase date. You must call 1-888-886-6245, for an RA# and instructions. Shipping & Handling charges can only be refunded if the return is due to our error or the item is defective. All returns must be accompanied by the packing slip. After a return is received, it will take 2-4 weeks to process. We suggest using UPS or insured Parcel Post for your protection. Shipping charges are non-refundable & customer pays return freight.
Urgent note little tikes, radio flyer, razor, bladez, sportsstuff, ertl & gas powered scooters, mini bikes & cars: Due to these companies warehouse return policies, their items are NOT returnable. If it should be defective, it will be replaced either by an entire new unit or a replacement of the defective part.
Will I be charged Sales Tax?
Sales tax will only apply to orders Shipped to Arizona.
Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. We utilize industry-standard security measures, including SSL (Secure Sockets Layer). If you prefer, you can order toll free (1-888-886-6245) or fax (see below). All account information submitted to us is safely isolated from unauthorized Internet access.
Privacy Policy:
We do not rent or sell information about our customers to any outside party. All personally identifiable information is collected for our own purposes to help us better serve our customers. For a comprehensive look at our Privacy Policy Click Here.
Ordering Options:
We accept Amex, Visa, MasterCard and Discover. You may order on-line or call toll free 888-886-6245.
Order Via Fax:
Include contact telephone number and fax 928-567-1232.
Order Via Mail:
Mail to address at top of page. Include Telephone Numbers.
Safety:
Adult supervision is required with all ride on toys. When purchasing a helmet be sure that it is DOT approved first. Age specifications are general. Age ranges truly depend on individual child's capability.
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